"FRANKLIN" OFFICE, SAN FRANCISCO. treatment to telephone users, and that in return we feel we have a right to expect from the public uniform and courteous treatment, but that we are too busy to resent discourtesy, our only recourse being to disconnect our service whenever and wherever the discourtesies become unbearable; and that if our service pleases them, they should tell their friends, and if not they should tell us. Every person desiring the success of the telephone business should feel called upon to show that desire by speaking well of the business, and either speaking well of the company with which he or she is connected, or changing to some other business or some other company. No self-respecting person should remain. in the service of a company that he or she thinks is a failure, or is failing; and, The Most Important Points to Keep in the therefore, everyone should stand up for Minds of the Public. By J. B. Gaffney. In offering suggestions as to the most important points to be kept in the minds. of the public, the first most important thing is for every employe to feel responsible for keeping before the public that we are "always at their service"; that we can furnish them with the best possible service at a reasonable rate, and that so long as they assist us by paying all bills promptly when due, thereby aiding us by cutting to a minimum the cost of handling their business, and so long as we can furnish them service without paying out for collecting an amount almost equal to the amount of the the amount of the account itself, so long can we furnish them with service at a reasonable rate. Especially at this stage of the telephone business, we should keep the public informed of our long-distance connections. Get them to give us a chance at a share of their business, and by our courtesy and promptness in handling what business we can secure from the public, get them to patronize us entirely. Keep in their minds that owing to the nature of the telephone business, we feel compelled to give uniform and courteous the honor and credit and the success of the institution with which he or she is connected.-Telephony. Dance at San Diego On the evening of December 29th, 1908, the employes of all of the different departments of the San Diego Exchange gave a very enjoyable entertainment and dance at the San Diego Club House. Nearly all of the employes were present, besides many of their friends, some 200 invitations having been sent out. After a short musical program, the floor was cleared for dancing, and the remainder of the evening was spent in "tripping the light fantastic," and card playing. The Grand March was led by City Plant Chief Hayes and Mrs. Hayes. At eleven o'clock a delicious lunch of sandwiches, coffee, cake and punch was served, and all reported having had a delightful time. The committee on arrangements were: Miss Chloe Woods, Traffic Department; Miss Clausine Pratt, Traffic Department; Mrs. Julia Eagleson, Commercial Department; Mr. B. D. Button, Commercial Department; Mr. C. B. Frailey, Plant Department; Mr. W. W. McDonald, Plant Department. in Receives a ring but will not ring its own bells: Cause-Wire broken generator or armature short circuited. Can ring, but can get no response: Cause-Line badly grounded or broken and grounded, if bridged line open. Rings, but cannot talk: CauseBroken cord, bad connection, or hook does not go up to place, line open if bridged. Speech received is strong, but transmitted is weak: Cause-Speaker stands too far from telephone or the battery is weak. Cannot ring or receive a ring: Cause -Wire broken in office or line, short circuit if bridged metallic, grounded if bridged to ground. Bell will not ring: Cause-Broken wire in bell box, line or ground wire, short circuit if bridging is metallic, or grounded if bridged lines. Receiver weak: Cause-Bad connections, diaphragm bent or dirty, position of diaphragm not correct (should be 1-32 inch from magnet), or permanent magnet weak. Receives and transmits a ring feebly: Cause-Bad connections in bell box or poor ground, resistance cross if bridging metallic, resistance ground if bridged grounded line. Two bells ring together or two switchboard-drops fall: Cause-Office wires or line wires crossed if on common return wire, return wire broken, or annunciator ground broken.-Journal of Electric Power and Gas. If time be of all things the most precious, wasting time must be the greatest prodigality, since lost time is never found again; and what we call time enough always proves little enough. Let us then be up and doing, and doing to the purpose; so by diligence shall we do more with less perplexity.-FRANKLIN. The Electrical Age. Give me a spoon of oleo, ma, And some sodium alkali, For John will be hungry and tired, ma, And the carbon and cellulose. Just turn it on half an ohm, For I want to have the supper ready As soon as John comes home. -Cleveland Leader. The Paper in this magazine was supplied by the ZELLERBACH PAPER CO. SAN FRANCISCO Jan. 1, 1909 Showing Relation between Bell Telephones and Population in Exchanges of 300 or more Stations; also Per Cent of Growth since January 1, 1909 COLLECTION RATING Percentage of money outstanding at the end of December, 1908, to the total amount of the bills rendered subscribers for the month, and percentage of number of unpaid accounts at the end of November to the number of accounts. Southern Division. 10 24 Anaheim 23 Bakersfield 11 Salem 7 27 Napa 1 2 Colton 12 13 Oakland 8 34 Oroville 2 4 Fullerton 12 Glendale Centralia 13 Hollywood 10 Porterville 3 8 Long Beach 32 Red Bluff 0 0 Los Angeles 15 Vancouver 1 1 Redding 12 16 Ontario 1 Redwood 46 70 Orange Central Division. 8 11 Pasadena 17 Sacramento 9 31 San Bernardino. Hoquiam 3 25 Auburn 7 9 San Francisco.. 20 26 San Luis Obispo 11 San Jose 8 13 San Pedro 52 Santa Ana 15 Santa Barbara.. 16 Santa Maria 2 Santa Monica 10 Ventura North Yakima. 11 Tulare 0 Healdsburg 10 27 Vallejo Summary of Divisions. THE PACIFIC TELEPHONE MAGAZINE Volume 2. MARCH, 1909. THE PACIFIC 1ELEPHONE MAGAZINE Published monthly at San Francisco for the benefit of its employés by The Pacific Telephone and Telegraph Company. Address communications, queries, etc., to B. C. CARROLL General Agent In this Number Mr. George J. Petty, Assistant Secretary and Treasurer-Frontispiece. 3 Telephone Is Used For Hunting Coyotes. Efficient Service.. Why Increased Independent Telephone 4 Systern Number 9 You vividly recall those boyhood days when leaving your bed before dawn you would wait at the railroad station "to see the circus come in." After the arrival of the trains you would go to the grounds and watch the influx, in apparent confusion, of hundreds of men, horses, wagons, chariots and cages. You remember how from this chaos acres of canvas quickly took the form of tents. Banners fluttered from lofty poles, cages were arranged, smoking meals prepared and other activities were in operation. The 5 great parade was off and away, and later the performances were in ful swing for the benefit of thousands of spectators. The next morning only a litter of crumpled programs and peanut shells remained. It seemed as though nothing but a magician's wand could have effected so much in such a short space of time. But it was the magic of system which was the beginning and end of all that was accomplished. Every man, every animal, every rope and every piece of material had a place and a function, which in turn were adjusted to every other like the cogs of a machine. 5566 14 14 17 7 Up Collections Growth of Telephone Subscribers Liable for Non-Subscribers' Acts 15 17 18 Instructions Thirty Years Ago.. 8778 24 "Order is Heaven's first law" is a time honored adage and its accepted preeminence in that abode entitles it to early recognition with us. Without method no business of the present day can succeed, the word being almost synonymous with "organization" recognized as the key note of business activities. Method is |