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Los Angeles chief operators and super- Stannard and Downs of the American visors were hostesses a short time ago at Telephone and Telegraph Company of the a most enjoyable social session which fol- traffic department, and Mr. Cole, superinlowed the regular operators' meeting. The tendent of traffic, who chanced to be

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wire chiefs and others who had been invited in the city. There

were talks also to attend the regular meeting were. com- by Division Wire Chief Long, City Manpletely surprised when they found that the ager Glass, and Miss Joyce, chief operator young women had prepared a feast for at South office. Miss Harris, city chief them. Invitations decorated by Mr. Wilde, operator, told most interestingly of the work division chief operator, and Miss Lewis, of in eastern offices, which she inspected while the operating force, gave no intimation of a vacation trip. more than the regular feast of mental stimulation. After the business session was over, LIFE (From Life, Love and Work.") however, the visitors were invited to

Let me but live my life from day to day upper room, where they found a most deli

With forward face and unreluctarit soul cious repast awaiting them. The picture Not hastening to, nor turning from, the goal; shows the arrangement of the tables, and

Not longing for the things that disappear some of the decorations. The spread in

In the dim past; nor turning back in fear cluded nut-salad, sandwiches, olives, coffee,

From what the future veils— tea, ice cream and cake.

But with a whole and happy heart Mr. Wilde, division chief operator, acted That pays its toll to youth and age and as toastmaster, and short addresses were travels on with cheer. made by Superintendent Seeley, Messrs.

-Henry Van Dyke.

an

.

Department?

once

chief operator.

In the chief operator's conduct the paper

and sent promptly to their proper departselected for publication is one submitted by ments. Miss M. A. Hartery, long distance chief She should have supervisors' conference operator, San Francisco. A number of at least

a week.

Chief operator other excellent papers have been received should preside, and have the supervisors rein this contest, and some will be used in

late their different experiences, and offer suglater issues of the MAGAZINE. Miss Har

gestions to better conditions. tery's paper follows:

Chief operator should instruct supervisThe toll chief operator is responsible to

ors how to handle their divisions, and call the supervising chief operator for the ser

to their attention the different irregularities vice and discipline of her operating force.

which she has noticed in same, that they may She should see that her subordinates carry

be corrected. out all instructions drawn up for their gov

Supervisors should have conferences with ernment and make such arrangements and recommendations as may be necessary to pro

their operators, at least once a week, reports

of which, and also of the supervisors' convide at all times a competent operating force

ference, should be sent to the supervising and adequate facilities for the proper handling of the business.

She should have a thorough knowledge of Chief operator should instruct all her subthe capacity and skill of her supervisors and ordinates to follow carefully the lines of orin general of each individual operator, in ganization. She should see that the operatorder that she may use them to the best ad- ing room and operators' retiring room, are vantage.

kept in good order. Operators' lockers She should arrange her operating hours should be inspected daily. according to the schedule assigned for her Chief operator should see that the switchdepartment, and in case she finds any set board is properly marked, and kept absoof hours not satisfactory, she should report lutely up to date. She should see that calimmediately to her supervising chief op- culagraphs stamp clearly and correctly. A erator, suggesting the hours that may work daily inspection should be made, and in case out more satisfactorily in her department. of any irregularities report of same should She should see that all operators assigned

be made to switchboard man. to switchboard positions are properly in- Chief operator should see that all toll structed in the details of operating, and that line trouble is reported to the wire chief, and they follow closely such instructions.

switchboard trouble to the switchboard She should see that the operating loads In case trouble is not cleared up in a reaare properly distributed, so that uniform sonable length of time, same should be reservice may

be given with the greatest ported to supervising chief operator. efficiency.

Chief operator should insist on good disShe should see that all complaints are cipline, good attendance, and punctuality. courteously received and promptly answered,

The above is absolutely necessary to propalso that all tickets and reports are correct,

erly conduct a department.

man.

Paper by Jay Frank Muldoon, Almost the Last Work of Unfortunate

Wire Chief.

Almost the last work of the late Jay The old adage of "Look out for the penFrank Muldoon, whose accidental death by nies and the dollars will take care of themshooting was recorded in last month's MAGA- selves," can well be turned to read, “Look ZINE, was the composition of a paper for the

out for the little things and the great things wire chiefs' contest. The paper is so good will look out for themselves." that it would be worthy of space, even if My experience in the past has been that the tragedy had not occurred to give it if the proper attention was given to the deadded interest. Jay Frank Muldoon had tail work, that there would be no great things many friends who know how faithfully he to overcome. I have tried to instill into the lived up to the ideals which he outlined in minds of my troublemen, my clerks, my his paper, as follows:

switchboard men that if they would throw In my opinion, the duties of a wire chief, as much energy into the clearance of minor in an exchange of 10,000 subscribers or faults and the seemingly trivial things as more, cannot justly be set forth in numbers, they do when such faults assume the gigantic for it lies within his power to make his form that so asserts itself at times against duties numberless, thereby increasing his re- our service and our system, the time would sponsibilities and thereby increasing the ef- soon come when such faults would be obvificiency of his exchange.

ated. I would say first and foremost that a My next point would be for the wire wire chief must possess, if he be successful, chief to familiarize himself with every dethe fundamental principle known as execu- tail of work carried on, by or through, his tive ability. By executive ability I mean office. This, on its face, may sound absurd tact, or the ability to see an opportunity and my associates throughout this great and when it presents itself and to grasp it and energetic field of telephony may say, “Of work it out to its last resource.

must be familiar with these If the wire chief possess this particular things.” But, can you concientiously take class of ability, he will considerately group

these different items with which you are dealaround his department such rules and regu- ing day by day and trace them from where lations as

are absolutely necessary to any they originate, thence through the workings plant of size; he will then gather around of your department, and to their ultimate him, after careful choosing, those men whom end? If so you are placing yourself rehe can trust with the welfare of his different sponsible to the company for the success branches of work and whom he knows will of our present system by having the privilege co-operate with him for the company's good; of criticising the system and taking steps tohe will then, through the channels opened ward improving it by bringing such points to by these department heads, execute the or- the notice of your manager. If you are not ders which he has heretofore laid out.

familiar with the above details, you are not The next point on which I would lay giving to our company that which they have special stress and by far the most important a right to expect, “the co-operation of its to the wire chief after he fully masters his employees for the betterment of its condiexecutive points, is the matter of details. tions." We are working as a wheel within

course

we

a wheel and unless each individual wheel side troublemen are more than eager to take fills its office, as is intended by the master hold of any plan or organization wherein the maker, neither he nor we can hope for the points of our work are to be studied or disultimate success of the machine.

cussed and I have further found that the I would further urge the necessity of a bringing of these men together in this manstrong affiliation between the wire chief and ner calls out traits that are impossible to disthe operating department. The operating

cover in any other manner. department is the pivotal point on which the My advice to a wire chief would be, to destinies of a telephone company turn and call his troublemen together; get them inthe wire chief is a strong factor in its suc- terested in their work by showing them that cess. The wire chief with an efficient corps their future welfare depends on their keepof subordinates is as necessary to an operat- ing in touch with its advancement; get them ing department as its operators, and like- interested in each other that they may gain wise an efficient chief operator is as neces- from each other ideas and experience which sary to a successful wire chief as his test

prove of value to them; enter into their disboard.

cussions yourself and broaden their field and As an examination of the above I would give them confidence in you and, last, but cite as follows: Perfect service depends not least, interest yourself in them to the exon perfect operating and perfect mechanical tent that they will feel that you have their conditions. It is our duty to maintain the welfare at heart. The results you will gain, I mechanical conditions and keep them as near believe, will be to your utmost satisfaction. perfect as possible. To do this it is neces- Our daily routine varies in the different sary for each man employed to co-operate offices to such an extent that I do not bewith his fellow in an endeavor to act quickly lieve it practical to outline or expand on any and intelligently on any detail that may particular line of set rules to govern all expresent itself to the detriment of our service. changes.

We need and appreciate the service of a I believe, however, that inasmuch as every good and efficient chief operator. If she wire chief has the same object in view and thoroughly understands her work and is keep- as each of his departments is working to ing in close touch with her subscribers she the same end, that his method of getting will call to the wire chief's attention not

these results should be left to his discreonly complaints that have become chronic tion until such time as our system of operaby continual dissatisfaction on the part of tion shall be perfected to the extent of workthe subscriber, but such cases as may ulti- ing all offices on the same basis. mately cause a subscriber to complain and In conclusion, I wish to say that the perhaps become what we please to term a development of telephone operations on the "chronic."

Pacific coast has opened up a broad and As regards our outside troublemen, we expansive field which is full of vast possimust study them as we would a machine. bilities for the wire chiefs of The Pacific We must learn their weak points and their Telephone and Telegraph Company, and capabilities and using their capabilities to only by giving the most vital attention to the our best advantage, build up and strengthen detail and aiming high are we going to see their weak points until they reach the stand- our aspirations fulfilled and the standard ard of all around competency.

of our company raised to the highest possiI have found that, as a class, the out- ble plane.

October 1, 1907

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Showing Relation between Bell Telephones and Population in Exchanges of 300 or,

more Stations; also Per cent of Growth since January 1, 1907

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3.61

Group 1. (Population over 100,000)

Group 5. (Population 3000 to 5000) XLos Angeles

7.80 220,000 30,185 32,539 14.79

778 *Albany

4,500

784 17.42 Anacortes

14,160 10.89 Oakland

15.68

440 130,000 .12,241

4,500

486 10.80 20,374

Ashland xPortland 140,000 0.85

412 438

4,500 20,547 14.68

9.73 San Francisco

31,639 9.74 .325,000 23,038 37.33

200 Chehalis

4,500

361 8.02 x Seattle .175,000 19,304 22,880 13.07 18.52

Colton

293 3,000

327 10.90 !

3,000 15.81 • Dayton (Wash)

428 Total or average.990,000 105,142 121,765 12.30

523 17.43 : •Ellensburg

4,000 339 432 10.30

*Grants Pass. 4,000 351 401 10.02 1 Group 2. Population (25,000 to 100,000)

xHollywood

3,000 468 603 20.10 : * La Grande

4,500 757 821 18.24 Bellingham 25,065 2,517 2,704 10.79 7.43 *Marysville

4,000 919 984 2 4.60 Berkeley 30,000 3,780 4,739 17.80 25.37 Medford

3,800 254 345 9.08 *Fresno 25,000 .4,080 4,244 16.98 4.02 *Modesto

3,700 500 641 17.32 Sacramento 37,50,0 4,642 5,185 13.8.1 11.70 Monterey

4,500 382 440 9.18 xSan Diego 35,000 3,428 3,841 10.97 12.05 *Oroville

4,600
559

628 13.96 1 *San Jose 32,000 5,339 5,931 18.53 11.09 Red Bluff

3,800 350 396 10.42 Spokane 75,000 11,092 11,808 15.73 6.46

Redding

4,250 458 482 11.34 Tacoma 75,000 8,244 8,558 11.41 3.81 Richmond

3,500 375 456 13.03 43,122 *Ritzville

425 Total or average. 334,565

9.32

3,000 47,010 14.05

479 15.97 *Roseburg

3,500 525 636 18.17 *Salinas

4,327 690

704 16.27 Group 3. (Population 10,000 to 25,000)

San Luis Obispo 4,605 695 869 18.87
San Mateo

511

4,000 Aberdeen

606 15.15 10.154 735 998 9.83 35.78

xSan Pedro

4,500 262 354 Alameda

7.87 20,000 2,360

8.22 2,554 12.77

*Santa Clara 4,500 358 371 Astoria 11,550 801 865 7.52

8.24 7.99

*xThe Dalles 4,500 410 412 Eureka

9.16 12,500 2,075 2,150 17.20

Ukiah

3,000 296 311 xEverett

10.37 20,000 2,029 2,059 10.30 1.48

xVentura

3,500 389 411 11.74 xLong Beach 20,000 904 846 4.23 6.42

*Wodland

661 703 20.09 - *xPasadena 23,000 4,483

3,500 4,508 19.60 0.56 xRedlands 10,000 614 096 5.96 -2.93

Total or average.110,482 13,134 15,003 13.58 Reno

10,000 1,330 1,480 14.80 11.28 *xRiverside 11,503 2,001 2,105 18.30 3.20

Group 6. (Population less than 3000) xSan Bernardino. 12,000 1,004 1,072 8.93 6.77

XAlhambra

2,500 361 450 18.00 xSanta Barbara.. 12,200 1,442 1,420 11.64 -1.53

*XArcata

1,800 303 325 18.06 Santa Cruz 11,000 1,037 1,239 11.26 19.48

* Auburn

2,300 379

385 16.74 Santa Rosa 10,000 789 917 9.17 16.22

Colfax

3,500 783 779 22.26 Stockton

22,000
3,434 3,648 16.58 6.23

Colusa

1,800 281 313 17.39 Vallejo 10,000 772 810 8.10 4.92 *Cottage Grove.. 1,800 331

436 24.22 Walla Walla 21,000 2,185 2,310 11.00 5.72

*Ferndale

1,600 345 351 21.94 Total or average. 246,854 27,995 29,577 11.98 5.63 x*Fullerton

2,000 332

384 19.20 x*Glendale

1,500 275

410 27.33 Group 4. (Population 5,000 to 10,000)

* Healdsburg

2,300 331 386 16.75 Hollister

2,500 253 307 12.28 Baker City 7,000 993 964 13.77 -2.92 *Hood River

2,000 621

645 32.25 Bakersfield 8,000 1,769 1,813 22.66 2.49 Lebanon

1,500 274 306 20.10 *Centralia

6,3010 243
306 5.10 24.90] *Lodi

2,000 429

558 27.90 Chico 8,000 802 829 10.36 3.37 Madera

2,200 312 315 1 4.33 *Eugene 7,000 1,036 1,292 18.46 24.71 * Marshfield

2,400 381

452 18.83 *Grass Valley 6,000 331 377 6.28 13.90/ *Merced

2,500 453 499 19.96 *Hanford 5,000 932 982 19.64 5.37 McMinnville

2,000 294 310 15.50 Hoquiam 8,000 458 530 6.63 15.72 Newberg

2,000

248 302 15.10 : xLewiston 7,000 799 896 12.80 12.14 xOntario

2,50 323

387 15.48 Napa

6,500 655
732 11.26 11.76 *Orange

2,500 331 391 15.6 *North Yakima. 9,000 1,171 1,321 14.68 12.81 *Pomeroy

2,800 300 312 11.14 *Olympia 7,500 951 1,123 14.97 18.09 * Porterville

2,135 380 409 19.16 *xOregon City 5,000 480 605 12.10 26.04) x Port

Townsend 2,000 469 473 23.65 Palo Alto 8,500 823 938 11.04 13.97 *Redwood City.. 2,500 266 311

12.44 Pendleton

6,000 878 895 14.92 1.94 xéSanta Maria. 2,780 308 366 13.16 • Petaluma 5,500 796 845 15.36 6.16! *Selma

2,000 391

458 22.90 Phoenix 7,500 1,058 1.065 14.20 0.66 *xTulare

2,470 332 357 14.45 * Salem 8,000 1,588 1,914 23.93 20.53 *xUdlands

1,015 335

447 44.04 San Rafael

5,000

921

1,027 20.54 11.51 Total or average. 62,900 10,421 11,824 18.80 x Santa Ana

8,000 843 1,017 12.71 20.64 x Santa Monica 8,000 807 999 12.49 23.79

Summary
Tucson

8,000
896

963 12.04 7.48
*Vancouver
5,208 752 895 17.19

990,000 105,142 121.765 12.30 *Visalia 5,000 946 998 19.96

2

334,565 43,122 47,010 14.05 *Watsonville 5,000 668 681 13.62

1.95 Group 3

246,854 27,995 29,377 11.98 Total or average. 174,708 21,949 24,408 13.97

11.20 Group 4

174,708 21,949 24.408 13.97 Group 5

115,482 13,134 15,003 13.38 Group 6.

662,900 10,421 11,824 18.80

Totals .1,919,509 221,763 249,587 13.00 *Many suburban subscribers connected. xExchanges having dual system. -Loss.

19.02 Group 1.
5.50 Group

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