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Awesome book - definitely outdated but is incredible to see the timeless information in building relationships. Read it.

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This certainly is a 5 star book. And a MUST read for someone who manages people. I have been benefitted within days of reading this book. The KEY learning from book I go is "Think of yourself as the other person before you start responding to anything". This will do wonders.

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This book comes under my top three novelS......
i like the WAY examples given in it..........................
if U read novels then go for it ............................
NO NOVEL better then this
novel.........................
i will GO OUT OF OUT for this book(stars)......................
carnegie rocks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
OH!!!!!!!!!!!!!!!!!!!!!!
 

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haaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

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nice

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One of the bestselling books ever published. First published in 1936, it has sold more than 15 million copies and was a best seller for 10 years. The book gives tips and strategies for communicating with people. In contrast with some modern theories of psychology, which emphasize autonomy, self-expression and assertiveness, it echoes Lord Chesterfield's view that pleasing others is both a duty and a paradoxical route to personal success. The book has four major sections. The core principles of each section are listed below. Fundamental Techniques in Handling People: * Don't criticize, condemn or complain. * Give people a feeling of importance; praise the good parts of them. * Get the other person to do what you want them to by arousing their desires. Six Ways to Make People Like You: * Become genuinely interested in other people. * Smile. * Remember that a man's name is to him the sweetest and most important sound in any language. * Be a good listener. Encourage others to talk about themselves. * Talk in the terms of the other man's interest. * Make the other person feel important and do it sincerely. Twelve Ways to Win People to Your Way of Thinking: * Avoid arguments. * Show respect for the other person's opinions. Never tell someone they are wrong. * If you're wrong, admit it quickly and emphatically. * Begin in a friendly way. * Start with questions the other person will answer yes to. * Let the other person do the talking. * Let the other person feel the idea is his/hers. * Try honestly to see things from the other person's point of view. * Sympathize with the other person. * Appeal to noble motives. * Dramatize your ideas. * Throw down a challenge. Nine Ways to Change People Without Giving Offense or Arousing Resentment: * Begin with praise and honest appreciation. * Call attention to other people's mistakes indirectly. * Talk about your own mistakes first. * Ask questions instead of giving direct orders. * Let the other person save face. * Praise every improvement. * Give them a fine reputation to live up to. * Encourage them by making their faults seem easy to correct. * Make the other person happy about doing what you suggest. Citations: Parts of this review are taken from How to Win Friends and Influence People. (2007, November 17). In Wikipedia, The Free Encyclopedia. Retrieved 15:18, November 17, 2007 and http://www.b-1st.com/blog/how-to-handle-customers.html 

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